Need A Smartphone?
Need a phone to utilize the Evvie application, implement EVV, and verify visits? The federal Lifeline Assistance Program can help! Find out more.
24 Hour Home Care has partnered with Pulsewrx to provide eligible recipients with a FREE smartphone and plan via the Lifeline Wireless Program!
A smartphone is a necessity to communicate, to comply with the requirements of the EVV mandate to verify visits, and to utilize 24 Hour Home Care’s Evvie application. The Lifeline Assistance program can help! We have partnered together to offer a free smartphone into the homes of eligible Medicaid recipients to help providers begin verifying visits.
Eligible recipients receive a free smartphone including:
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Unlimited talk
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Unlimited text
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Unlimited data (15GB high speed).
Do I Qualify?
An eligible recipient can qualify for the Lifeline Program if you or another person in the household is enrolled in any one of the following public assistance programs:
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Medicaid (Medi-Cal)
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CalFresh, Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
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Federal Public Housing Assistance (Section 8)
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Federal Veterans and Survivors Pension Benefit Program
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Low Income Home Energy Assistance Program (LIHEAP)
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National School Lunch Program (NSLP)
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Supplemental Security Income (SSI)
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Women, Infants and Children Program (WIC)
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Temporary Assistance for Needy Families (TANF)
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How can Lifeline help EVV implementations?
Why Lifeline?
The free Lifeline federal benefit brings wireless connectivity to eligible families via a smartphone and data plan, which also provides reliable access to a smartphone to implement EVV for Medicaid-billed services. In addition, any data usage associated with the EVV application does not count toward the recipients’ monthly data allotment.
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About the Lifeline Program
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Training Resources
How to Enroll (English)
How to Enroll (Spanish)
Frequently Asked Questions
FAQ Document (English)
FAQ Document (Spanish)
Contact Us!
Speak to a dedicated representative!
Call us at 877.277.9021 during business hours Monday – Friday from 8:00 am – 5:00 pm (EST) and our customer service representatives would be happy to assist you.
Frequently Asked Questions
How do I confirm member eligibility in Lifeline?
Complete eligibility information can be found on the FCC website here or by visiting https://www.fcc.gov/general/lifeline-program-low-income-consumers.
What will members receive?
Our unique offering gives members a free smartphone and free data plan, including unlimited minutes, text, and data (15GB of high speed data).
What do members need to enroll?
Medicaid members will only be asked to enter the Personal Identifiable Information (PII). The Lifeline for Medicaid Members application will ask:
- Member first and last name
- Member Date of birth
- Last four digits of member’s social security number
- Member Residence Address
- Proof of identity and proof of eligibility
Information must match the member’s information in their Medicaid file within the Medicaid database, even if out-to-date. (i.e. If a member has moved but has not yet updated their residence, they must enter the residence address on file.)
What if a member’s shipping address is different from their residence address within their Medicaid file?
Members can opt to select a separate shipping address. Members must check the relevant box and enter their current shipping address.
How long does the process take?
Applying is simple and takes no more than a few minutes. Phones will be drop shipped to the recipient’s home in 3-5 business days once the application has been approved.
If multiple members in the same household qualify for Lifeline, can they receive multiple free smartphones and plans?
No, Federal rules only permit one Lifeline benefit per household. If eligible members within the same household are married, they are considered one household and do not qualify individually. However, it two eligible members live together but maintain separate finances (i.e. contribute to the bill separately), those two individuals are considered different economic units and qualify separately. Customer attestation is required to confirm they are different economic units.
What if a member is already receiving a Lifeline benefit?
Individuals currently receiving the Lifeline benefit can elect to transfer their benefit to this free, new plan. To do so, members simply need to enroll via this application and their prior benefit will be terminated.
It is important to ask members if they already receive a Lifeline benefit, such as for their home phone line. If members enroll in this new plan, they will lose their former benefit and be charged the full amount of the broadband service. One can check the member’s phone bill to confirm if a member already receives a Lifeline benefit.
Do members need to do anything after they submit their application?
Once members receive the phone in the mail, they must use their phone once per month to keep the program active.
What if we have more questions during enrollment?
You can reach Lifeline customer service representatives during business hours Monday – Friday from 8:00 am – 5:00 pm (EST) at 877-277-9021.
Pulsewrx, Inc.
1100 Beecher Crossing N, Suite A, Columbus, OH 43230
877-277-9021
contact@pulsewrx.com
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Terms and Conditions
Access Wireless is a service provider for the government-funded Lifeline Assistance program. Lifeline service is provided by i-wireless LLC, d/b/a Access Wireless, an eligible telecommunications carrier. Lifeline service is non-transferable. Only one Lifeline discount, consisting of either wireline or wireless service, can be received per household. A household is defined, for the purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one-per-household rule constitutes a violation of FCC rules and will result in the customer’s de-enrollment from the Lifeline program. Consumers who willfully make false statements in order to obtain a Lifeline benefit can be punished by fine or imprisonment or can be barred from the program. Customers must present proper documentation confirming their eligibility for the Lifeline program. Customer information will be validated against public records and any discrepancies could result in your approval or rejection of service.
Affordable Connectivity Program (ACP):
The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. The ACP monthly service and device discounts are non-transferrable. An eligible household is limited to one monthly service discount and one device discount. Only one per household is eligible for the ACP program. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). ACP discounts can be applied to any available Access Wireless service plans. Our standard Terms and Conditions, including the Acceptable Use Policy, apply. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time.
*Access Wireless will provide eligible households with unlimited voice and unlimited data. Unlimited data includes a fixed amount at high speed. “High Speed” means maximum available network speeds. After monthly allotted high speed data, remaining data provided at 256 kbps. Video typically streams in SD (480p). Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Offers may vary by state and service may not be available in all areas. To see plan details, go to accesswireless.com/lifeline.